Catapult Tech Solutions Blog
What is IT Support? Everything Indianapolis Businesses Need to Know
Technology plays a major role in running any modern business, regardless of your size or industry. As a small to mid-sized company, it can be difficult to fully manage and update all of your IT as necessary – especially without the help of a third-party provider.
This is where hiring an Indianapolis on-site IT support company can help. Today, we want to help you understand exactly what IT support is and how it can benefit a company like yours.
An IT support company will provide you with access to experts who monitor, maintain, and protect business technology. When you outsource all of your support needs, including emergency requirements, you give your team a better chance to focus on their core duties and goals. Additionally, you keep your employees safer and happier.
You probably already know this, but Indianapolis is a competitive city for small businesses and startups. To keep up with the competition, you’ll need access to advanced technology and ongoing support. Let us show you what we mean.
If you’ve been thinking about your company’s growing IT needs, it might be time to seek some external assistance. Here’s everything Indianapolis business owners need to know about on-site IT support.
What Is IT Support?
Before you can find the right company for your business, you must have a clear understanding of outsourced IT support. What is it and why does it matter?
An Indianapolis on-site IT support company provides your business with a team of remote IT technicians, ready to handle whatever you throw at them. These technicians support your IT infrastructure and its users on a daily (if not hourly) basis.
A worthwhile IT support company will be fully dedicated to improving your business’s servers, networks, and communication systems for long-term success. They will also work to improve your network security and minimize cyber threats, as well as resolve technology disruptions as they arise.
A local Indianapolis on-site IT support company will help your business by:
- Implementing sustainable IT solutions
- Providing advanced network security
- Responding to IT issues quickly
- Working within your budget
In short, an Indianapolis IT support company will act as a co-managed or entire remote IT department on behalf of your business. They can eliminate or reduce the need to hire in-house IT employees and ensure your business technology is cared for all day, every day.
The Benefits of Outsourcing Your IT Support
Now that you have a better understanding of what Indianapolis IT support is, let’s discuss how it can benefit your business.
1. A Support Team Will Provide Solutions for Inefficiencies
Inefficiencies in your workplace are a source of wasted time and money. Whether your business has a slow network that makes it difficult to get work done, outdated software, you need to find better IT solutions.
An IT support company will provide you with experts trained to spot weaknesses in IT infrastructures. They can implement new software, automate tedious tasks, and help streamline your business processes to increase productivity.
A great IT company doesn’t just fix your technology – it finds ways to better it for the long term. That’s what real IT support is all about.
2. You’ll Have Help with Network Security and Cyber Defense
An Indianapolis IT support company offers businesses advanced network security and data management. But what does that really mean?
Cybercriminals target businesses of all sizes and industries. Without proper network security, your business can easily become the victim of a cyberattack, data breach, or virus.
If your business is just trying to find its footing as a new company, it will be especially difficult to recover from an online attack or data breach. Along with jeopardizing your business safety, cyberattacks can damage your reputation with customers and your community.
Most small businesses struggle to recover financially from a cyberattack. In fact, cyberattacks cost small businesses in the United States an average of $22 million a year. Most small businesses are unable to afford the cost to recover from a cyberattack, and as a result, many go bankrupt or close permanently.
An IT company will minimize the risk of cybercrime interfering with your business. They will implement advanced multi-level network security, which makes it difficult for cybercriminals to break through.
With continuous IT support, you can rest easy knowing that your data and security is monitored all the time. A great support team will run frequent updates and penetration tests, so they’ll know when a threat in Indianapolis (or anywhere in the world) targets you.
3. You’ll Get Newer, Better Technology
Let’s be honest – you probably want to use better technology in your small to mid-size business, but you don’t always have the funds (or the time) to properly access it. You’re too busy keeping dozens of plates spinning to research the best tech for your brand.
That’s where another IT support benefit comes into play.
A worthwhile Indianapolis IT support company will offer your business cost-effective tools and technology that improve your processes, workflows, and communications. These IT solutions are affordable through plan customization – no two (quality) IT plans are the same.
You might have been unwilling to purchase this business technology on your own, or waste time learning about it. With an IT support team in your corner, you’ll quickly access and implement the best tech at a price that fits your budget.
Additionally, an IT support team will continue working with your new tech behind the scenes, updating and maintaining everything as necessary. You’ll reap the benefits without adding to your workload.
IT Support Services to Look for in an Indianapolis IT Support Company
Now that you know the benefits of outsourcing your IT support needs, let’s discuss some of the top services to look for in a local Indianapolis IT support company.
VOIP Phone System Installation Help
First, let’s talk about help with your phone services. If your business is using an outdated phone system, you might be experiencing spotty communication or missing important phone calls. To maximize customer satisfaction and boost your sales, you will need a reliable phone system.
Find an IT support company that offers contemporary Voice Over IP (VoIP) services. This is a great way to improve your phone systems without spending a huge amount of money. VOIP support teams will help you:
- Accommodate for and set up headsets
- Allow more parties to participate in conference calls
- Enable easy message forwarding
- Take business calls on any cellular device
Disaster Recovery and Data Backup Plans
Business data can be lost or stolen in an online attack or a natural disaster, such as a fire or flood. When your business data is lost, it can be difficult to recover, and you’ll likely have to backtrack on goals and growth efforts in order to rebuild.
To prevent disasters in the first place, you must effectively protect your business data. That’s why any quality IT support team will focus heavily on disaster recovery and data backup services.
With a great support team, IT technicians will create an offsite cloud-based backup storage setup for your data. By storing your data in a cloud backup, you will be able to recover your data in the event your servers are damaged.
Ongoing Device Management
More and more businesses are going remote – which means employees are increasingly relying on mobile devices for work. If your employees are on the go or working from home, everyone needs to stay connected. Mobile device management ensures that your employees can easily connect via their mobile devices such as cell phones, laptops, and tablets.
Because working on remote devices can expose some serious vulnerabilities to cyber criminals, you’ll want an IT support team that provides advanced security services for all remote devices. This will prevent unauthorized activity, data leaks, malicious attacks, and more
Website Hosting Services
All modern businesses need a great online presence – and solid hosting can ensure you have that. Your website is where your customers will learn about your company, read reviews, and search for your products and services.
You might be thinking, “But what does IT support have to do with website hosting?
Well, have you ever visited a website that’s down? Clicked on a mobile link only to have it render poorly? Experienced slow image loading on an online store? These are all things a support team can prevent from happening.
An Indianapolis IT support company that offers web hosting services will ensure the hosting service runs just as it should. From registering domains to monitoring website backup solutions, your support team will do everything necessary to put your best foot forward on a reliable website.
Hopefully, this post gave you an understanding of IT support, how it can benefit your business, and what some of the key services to look for in a great Indianapolis IT support company. Every company needs help with its technology, and outsourcing is a great way to make things easier for your entire team.
How will IT support benefit your Indianapolis business? Let’s find out together.